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Tetchy Tech Store FAQ

Company

Who is Tetchy Tech?

Why should I choose Tetchy Tech?

Do you have a retail store?

What are your company hours?

General

Do I need to create an account?

What condition are your products in?

Are your devices refurbished?

What does refurbished mean?

What is included with my device?

Will my device come with a SIM card?

How do I remove my iCloud, Samsung, or Google Account?

What types of electronics does Tetchy Tech sell?

Is my personal information safe with Tetchy Tech?

What carrier can I use my device on?

Can I use a phone as a WiFi only device with no cellular plan?

Can I buy in bulk?

What are Cookies?

Returns and Replacements

How do I return my device?

Can you send me a replacement?

How long does it take to get a refund for my return?

Payments, Pricing, and Promotions

What payment options are accepted?

Why doesn't my discount code work?

How do I receive discount codes?

Can I make an offer on a device lower than the listed price?

Orders & Shipping

Free shipping? What's the catch?

When will I receive my order?

When will my order ship?

Do you ship internationally?

Why isn't my tracking information updating?

Why was my order cancelled?

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