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Return Policy

We offer a 30-day money-back return policy

If you are dissatisfied with the item you may return it in its original condition for a full refund within a 30-day period from the date of purchase. If 30 days have gone by since your date of purchase, unfortunately we can’t offer you a refund or exchange. Buyer is responsible for return shipping.

In the event that a device sold to you is defective or damaged, we also offer an option to exchange the item for the same model of device.

There are certain situations where only partial refunds are granted:

  • Any item returned that is not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after your order date.

Damaged items during shipment or items damaged on arrival (DOA) must be reported in 48 hours from the time shipment was received in order for us to file insurance claims. Insurance claim requires us to have original shipping box. 

Refunds

If you would like to request a refund, please start a request.

Only items purchased through tetchytech.store can be returned through our online form. If you purchased a device on another marketplace, please contact us through that channel. 

Once your return is delivered to our facility, please allow up to 3 business days for us to inspect and process your return. Once processed, please allow up to an additional 3 business days for the refund to post to your original payment method .

Things that will delay your refund or subject you to a partial refund:

  • Returning an item without contacting us first.
  • Returning an item after our 30-Day return policy has expired for your purchase.
  • Returning an item with a Google/Samsung lock or iCloud lock.
  • Returning an item to an address other than the one provided to you when you contact us.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please contact our support team via email support@tetchytech.com

Shipping

You are responsible for the return shipping and associated cost. The return shipping address will be provided to you via email once you email us or submit a request and your return is approved.

We recommend that you use a trackable shipping service, so you can ensure its safe arrival to our facility.

Do you still have questions?

Please fill out our contact form and we will get back to you shortly.

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